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wedding registry

RESOURCES

Where to Register: Macy’s Wedding Registry

09.02.2009

Moving from one state to another has been nothing short of simple. Change of address forms. Lingering mail. Moving all my belonging halfway across the country. When choosing where to register for our wedding, we naturally thought of Macy’s. Macy’s is a pretty ubiquitous department store and with the evolution and ease of online shopping, it seemed like a great choice.

The wedding registry at Macy’s is very easy to set up. You can set up your registry online and then go into the store to actually zap your items. This is quite possibly the BEST part about registering for your wedding. It’s like shopping without spending any money. You can pick and choose as you like, and give your guests tons of options to choose from in all kinds of price points.

What I also liked about the Macy’s Wedding Registry is that you can set up multiple shipping addresses. You can choose the time period for when items can be shipped to address A and then when they should be shipped to address B. This was especially appealing for us because I would be moving from California to Texas. And with enough stuff in my arsenal of personal things, I didn’t need any additional items to make the cross country jaunt. And everything comes well packed. If you read my post from last week, good packing is essential.

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Macy’s further solidified my confidence in them today. While I know that customer service can be hit or miss with them, I had a good experience today. A food processor had been ordered for us by my godfather. I had a feeling that we should have received it already, especially since it had been ordered right before our wedding day. After talking to my mom and tracking down the order information, I found out that the package had been delivered on July 21, while we were on our honeymoon. Whaaaat?

We arrived in Dallas on July 29, picked up all our packages from the front office by July 30, and there was no such package. I mean, it was 26lbs, so that’s pretty hard to miss. I went back to the front office to ask if maybe they had it in the back. No such luck. The lady was pretty intent on getting me out of her hair. Thanks a lot. For nothing. She said to call the shipping carrier.

So I called Fedex, the carrier for the package. They put out a package trace and the package even got its own “trace agent” (sounds more fancy than it is). Unfortunately, this morning they called me to say that since the package was supposedly delivered more than a month ago, I should contact the shipper. Argh.

Onto calling Macy’s. I told the customer service agent of my plight and how we had a wedding registry with Macy’s. The customer service agent took care of it and told me that a food processor will be shipped on September 8. Hooray! I love it when customer service people can help me. And sound pleasant on the phone. Now the question is, where is the original food processor??

And while I won’t receive our food processor for another week or so, here’s a photo of our KitchenAid stand mixer from my BFF bridesmaid, Maggie! Thanks Mags! Loooove the color!

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PERSONAL, RESOURCES

Where to Register: Crate & Barrel Wedding Registry

08.26.2009

When it came to registering for our wedding, I knew that we should register with at least two stores, in order to provide enough variety and price ranges for our guests. I can’t recommend Crate & Barrel enough. In terms of customer service and quality, they are awesome.

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Although, I must confess, I didn’t register at Crate and Barrel with Cent. I went with my bridesmaid Elana. In fact, I think I let it slip through the cracks that I had even registered at Crate and Barrel. Oops. Then boxes from there started to arrive on Cent’s doorstep. Well… I guess I did forget. Happens, you know? Wedding planning delirium…

But here’s the straight up truth reason why I’m such a big fan of the Crate and Barrel Registry. Customer Service.

For my bridal shower, I had received some beautiful mugs and pretty prep bowls from friends and family. Then I made the bonehead move of packing and shipping them to Texas myself. Let me just say that this was a bonehead move. From my experience of packing and moving, if there is ANYTHING that you even remotely care about and would like to receive intact, then get a professional to help you pack the delicate item. Or use a lot of bubble wrap. A LOT.

Needless to say, I didn’t use enough bubble wrap. When we returned from our honeymoon, the box that held the colorful coffee mugs, actually held colorful broken pieces. I was crushed. And secretly kicking myself for my own foolishness. Listen, as much as UPS may claim to take care of your items, take it upon yourself to kick around your item before sending it into the unknown world of package delivery. Because I’m pretty sure the UPS guy doesn’t take that much care… just sayin’.

Then I wondered if Crate and Barrel would help me out. I kind of felt like they were on par with the customer service guru’s of Nordstrom. So I went with my gut and brought the box of ceramic shards to the store. I explained my plight and asked if there was anything they might be able to do for me. I felt really terrible, but I thought that the worst that coul happen would be that they said no.

At first the Crate and Barrel employee hesitated. She said she would have to ask her manager. Totally understandable. I had a less than normal request. I was a little nervous, but I had to at least ask. When the manager asked if I was registered there, it was like the gates were unlocked and my request didn’t seem so outlandish. They gladly took my broken pieces in exchange for new pieces. Unfortunately, the mugs that had broken had gone out of season, but on the upside, they still had some that I had also registered for. Score!

Crate and Barrel also has great wrapping for both in-store purchases as well as shipped items. And everything is VERY WELL wrapped when shipped. Like, I didn’t know what I was going to do with all the wrapping it came with!

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Thank you Crate & Barrel!

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